Having trouble logging in with Google or Microsoft?
If you're using the Google or Microsoft button to log in and receive an invalid password error, please note that we are unable to assist with those login credentials. These accounts are managed by Google and Microsoft, so any issues must be resolved directly through their account recovery tools.
We can only assist with direct logins—this means logging in by entering your username or email and password in the fields above and clicking the "Log in" button. If you created an account directly on this site (not using Google or Microsoft), we can help you reset your password via the "Lost password?" link.
I filled out and submitted the online form to create an account but have not received the email to confirm my account.
(Last edited: Wednesday, November 20, 2019, 12:15 PM)
Answer:
Be sure to check your spam or junk mail folder. If you cannot find it, contact our help desk using one of the methods described at the bottom of this page.
