How to Provide Exceptional Customer Service is a self-directed course designed for employees and managers working in the hospitality and tourism industry. Participants will:

• Learn why customer service is important for them as individuals, the business, and the community.
  
• Will develop an understanding of the CIVIL customer service framework.
  
• Will develop skills to effectively communicate with customers, including handling customer complaints.
• Will gain an understanding of the value of appearance in the customer service industry.
  
• Will learn about workplace culture.
• Will identify who their customers are and differentiate between internal and external service. 

For more information contact texasfriendly@ag.tamu.edu

The goal of this course is to address the most important questions and issues to consider when evaluating a potential nature tourism enterprise or expanding operations. The step by step course utilizes, text, videos, worksheets and quizzes to help landowners & other entrepreneurs learn how to get started, select an enterprise and develop a product, create a financial plan, & develop a marketing plan. By completing this course you will have a written business plan, including basic financial statements.

To register and get the enrollment key for this course go to: https://agrilifevents.tamu.edu/events/online_courses.cfm. Look for the "Online Courses" titled Nature Tourism: Business Plan Development.

Subject Matter Specialist: Miles Phillips

Course Designer & Developer: Susanna Coppernoll

This course is designed to help you identify the steps to create an online presence. The course looks at:

• Getting Started - ecommerce trends, online business models, target markets, your competition, and domain names;
• Planning Your Site - sitemaps, planning, content and hosting;
• Site Design - the appearance, usability, security, privacy and who is going to build the site
• Online Marketing - tips on SEO and getting found on the Internet
• Social Media - describes various social networking tools to use in reaching a new audience

Please note: You cannot enroll directly in this course. You may access the content of this course by enrolling in either the Audit version or the Full version of this course above, depending on the services you prefer.

University of Nebraska Extension Educators:

• Jay Jenkins - jjenkins2@unl.edu
• Jenny Nixon - jnixon1@unl.edu
• Connie Hancock - chancock1@unl.edu

This course is designed to help identify the steps to create an online presence. Thru the full Take Charge of Your Online Presence you have access to instructors for questions, comments, and additional help as well as the Take Charge forum.

The course looks at:

• Getting Started - ecommerce trends, online business models, target markets, your competition, and domain names;
• Planning Your Site - sitemaps, planning, content and hosting;
• Site Design - the appearance, usability, security, privacy and who is going to build the site
• Online Marketing - tips on SEO and getting found on the Internet
• Social Media - describes various social networking tools to use in reaching a new audience

University of Nebraska Extension Educators:

• Jay Jenkins - jjenkins2@unl.edu
• Jenny Nixon - jnixon1@unl.edu
• Connie Hancock - chancock1@unl.edu

Websites for Growth is an online self-paced process, which has instructor support, designed for community leaders, chamber of commerce, community website managers. Participants will gain knowledge in what information should be included on their community website and how to incorporate Web 2.0 tools effectively from taking this course.

For more information contact Connie Hancock, University of Nebraska Lincoln Extension, at chancock1@unl.edu

Rural Leadership North Dakota is a blended course designed for active participants to the Rural Leadership North Dakota program. Participants with build their skills in discovering leaders within, communicating effectively, recognizing gifts and differences, thinking critically and creatively, understanding the resource spectrum, shaping rural policy, understanding international issues, understanding national politics, and affecting change-the power of individuals working together. For more information contact Cindy Selstedt, North Dakota State University, at cynthia.selstedt@ndsu.edu